Join the L'ORO VIP list to get $100 off your first order and more.

Close this search box.

Terms, Conditions & Privacy Policy.

Terms, Conditions, and Policies

At LORO.CA we want you to enjoy the products you purchase from us. That said, its important you fully read and understand our Terms, Conditions, and Policies before making a purchase. It is our objective to be fully transparent about all the details related to your upcoming purchase, which we hope you will enjoy for a lifetime.

By processing an order through LORO.CA, Terms, Conditions and Policies. All of our policies are fully disclosed and will be strictly enforced. No exceptions will be provided or granted.

Authenticity & Products Offered

All items provided by LORO.CA are Authentic, and to ensure this, LORO.CA, strictly adheres to the following protocol when offering a product for purchase.

All NEW items offered for purchase are:

All Pre-Owned items offered for purchase are:

Items Offered at a price reduction, also known as Sale Items

We do our best to periodically offer specific items at a reduced pricing, not only to gain your business, but also provide increased value to our consumers. That said, there are many reasons a product may go on Sale at LORO.CA.

Here are some reasons why a product might be offered at a reduced price:

Availability of Items

LORO.CA promotes and provides products on our website that are:

On LORO.CA you will see an overview of all types of products mentioned above, so visitors can get a strong idea of product offerings, regardless of availability. However, we make a strong effort for the majority of items offered, to be readily available for sale and delivery.


LORO.CA reserves the right, without notice, to cancel or make changes to the following:

  1. Pricing and Availability, which can change periodically and/or at any time. In addition, items periodically become discontinued and/or obsolete, making them no longer available through LORO.CA.
  2. A processed and/or approved order in the event a(n) item(s) are no longer available
  3. A processed and/or approved order in the event of non-compliance with our policies
  4. A processed and/or approved order in the event of any fraudulent claims, information, or processing activity (including payment) initiative by the purchaser.

In the event any of the above occur, any processed funds will be cancelled and/or returned, unless otherwise instructed by a governing body within the jurisdiction of LORO.CA

Orders Placed through LORO.CA

The following payment methods are accepted on LORO.CA

*Please note, WIRE Payments must be processed manually. Contact us at [email protected] for more details including exclusions, related to WIRE Payments.

Privacy Policy

Protecting your privacy is important to L’ORO Jewellery and its affiliates and subsidiaries (collectively, “L’ORO”, “we” or “us”). This Privacy Policy (“Policy”) explains how LORO collects, uses, and discloses the personal information you may provide while using LORO.CA and other associated websites operated by L’ORO Jewellery (individually, the “Website” and collectively, the “Websites”), through our online contact form, electronic publications, newsletters, and announcements (“Electronic Communications”), as well as in our stores. Any personal information that you provide to us will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented, or which are not otherwise permitted or required by law.

Please be sure to read this Policy before submitting your personal information to us. By submitting your personal information to us, you signify your consent to our collection, use, and disclosure of your personal information in accordance with this Policy, as amended from time to time. If you do not agree with this Policy, please do not submit your personal information to us.



This Privacy Policy is applicable to LORO.CA and sets out our policy on the gathering and use of information on this site and our other sites. The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

Collection of Personal Information

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

How does Company use Information Gathered about online visitors?

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

Promotional and Informational Offers

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

Disclosure of Information

The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

Protection of Information

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information

Personal information you share with us is stored on our database servers at our data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

Policy Change

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

Acceptance of our Privacy Policy

By using this Site or any other LORO Jewellery Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.


All pricing posted excludes applicable sales tax(es). For purchases made within our home province of Ontario, a HST rate of 13% will be applied to all purchases. The applicable tax rate will vary for purchases made from any other Canadian Province or Territory. For purchases made from outside of Canada, no tax will apply, however import tax(es) and/or import fees may apply upon entry into your destination country. Your billing address is used to determine your purchasing location, which must match your shipping address. Your tax rate will be verified during the checkout process.

Join the L'ORO VIP list.

Join the list to get early access, discounts and more. 

  • Get $100 off your first order ( you’ll get a code in your email) 
  • Get Early access to Sales
  • invites to in store events  .

Book an appointment