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Frequently Asked Questions

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Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.

Yes! In-store pick ups & exchanges are available at either of our locations.  

We are currently offering FREE SHIPPING CANADA WIDE!

All purchases made on are shipped fully insured, via express by reputable couriers. Shipping options and delivery times vary depending on shipping location.

To read more, please visit our Privacy Policy page.

Regular-priced merchandise purchased ONLY on LORO.CA are available for a full refund or exchange within 7 days of delivery. Some exclusions apply. Visit our Returns & Exchange Policy page for more details.

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