Frequently asked questions
Are all the watches sold by L'ORO authentic?
Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.
Shipping & Handling
What shipping method do you use?
Depending on the value of the item we shipping we use either FedEx express (1-2 business days), or Ground (1-4 business days)
Where do you ship to?
Currently LORO.CA only ships within Canada. Shipping options and delivery times vary depending on shipping location.
Can I pick up in store?
Yes! You can easily place timepiece on hold for pick up at any of our three locations!
Can I exchange in store?
What is your return policy?