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Frequently Asked Questions

If you have any other questions chat with us

Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.

Yes! In-store pick ups & exchanges are available at either of our locations.  

We are currently offering FREE SHIPPING CANADA WIDE!

All purchases made on are shipped fully insured, via express by reputable couriers. Shipping options and delivery times vary depending on shipping location.

To read more, please visit our Privacy Policy page.

Regular-priced merchandise purchased ONLY on LORO.CA are available for a full refund or exchange within 7 days of delivery. Some exclusions apply. Visit our Returns & Exchange Policy page for more details.

Join the L'ORO VIP list.

Why Sign Up To Our VIP List?

  • You’ll get $100 off your first purchase of $1000 pre tax or more. *promo code will be emailed to you.
  • Receive invite to exclusive events
  • Get entered into a draw to win a watch case! (only shipping within Canada)
  • We won’t flood your inbox! 

Disclaimer:  This offer cannot be used in conjunction with other coupon codes, already marked down items, special priced items, or promotions.  This offer cannot be used towards, but not limited to: limited editions, shipping, parts, repairs, and Flexiti payments. Draw for watch case will take place twice between June-December 2024.  Winner will be contacted via email.  We will NOT ask you for any payment information for this draw.  L’ORO has the right to refuse the use of this coupon any time.

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