Frequently asked questions


Are all the watches sold by L'ORO authentic?

Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.

Are all brands purchasable online?

As most of our brands are available to be purchase online, some are only available to be viewed in store.

Contact us at [email protected], or give us a call to see if what you are looking for is available at a location near you.

Shipping & Handling

What shipping method do you use?

Depending on the value of the item we shipping we use either FedEx express (1-2 business days), or Ground (1-4 business days)

Where do you ship to?

Currently LORO.CA only ships within Canada. Shipping options and delivery times vary depending on shipping location.

To read more, please visit our Privacy Policy page.

Can I pick up in store?

Yes!  You can easily place timepiece on hold for pick up at any of our three locations!


Can I exchange in store?

Yes, you are welcome to exchange your online purchase in store, but first you must obtain an RMA (Return Merchandise Authorization) number.  This RMA number can only be obtained by emailing [email protected]

Please visit our Privacy Policy page to learn more.

What is your return policy?

Please visit our Privacy Policy to learn more about our return/exchange policy.

If you have more questions please feel free to contact us below