Return & Exchange Policy

Order Processing & Shipping

We are currently offering FREE SHIPPING CANADA WIDE!

All purchases made on LORO.ca are shipped fully insured, via express by reputable couriers. All orders must be approved by our payment insurer prior to shipping. This process can take up to 48 hours, and they may be in contact via email or SMS to verify. LORO.ca has the right to refuse any order.  

At the discretion of our shipping insurer, a tracking number will not be provided. We are always happy to provide tracking updates by request.  

Exchanges & Refunds
Regular-priced merchandise purchased ONLY on LORO.CA are available for a full refund or exchange within 14 days of delivery. Some exclusions apply. See below for more details.

Merchandise must be unaltered and in original condition; including but not limited to, link removal, sizing, removal of any seals, engraving, service and/or repairs by any party without our approval, removal or tempering of serial number, removal or tampering of parts or integrity of any item in any way from how it was originally sold. Must be returned with original box, warranty, papers and anything else that has been delivered with your order.

LORO.ca is not responsible for return shipping costs including any additional shipping fee’s or lost packages. We recommend all returned items be shipped with a tracking number by a reputable courier and to be fully insured.

All returns must have an approved RMA (Return Merchandise Authorization)

How to obtain an RMA (Return Merchandise Authorization)
Contact us by e-mail at [email protected]. In your email include the following…
• Your order number
• Reason for return
• Images of everything you will be returning
Allow us up to 2 business days to reply with an RMA number if applicable.
RMA number must be written on the outside of the shipping box or the delivery will be refused.
Get your RMA before proceeding to ship articles back. Any items without an approved RMA will not be accepted.

The following items are final sale, meaning no exchange or refund available

• Sale Items
• Pre-Owned Items
• Special Orders
• Custom order
• Financed Purchases
• Sales $10,000.00 pre tax and above
• Parts, Services, or Repairs
• Gift Cards
• Costs relating to shipping including Shipping
• Costs, Brokerage Fees, Storage fees for items held, Import and Export Fees
• Any worn or used items

Please Note:

• LORO.CA reserves the right to refuse issuing an RMA
• An RMA does not automatically guarantee an exchange or refund. A return can only be fully granted upon receiving and reviewing item(s), which must meet our policy requirements in full.
• LORO.CA reserves the right to deny an exchange/refund in the event returned goods do not meet the policy requirements above. Upon receiving a return, it will be reviewed an examined. Should the item be modified in any way, the item will be returned back.
• Online purchases through LORO.CA can be exchanged in-store, but only with an approved RMA, and upon exchange, an associate will review item to ensure all policies are adhered to and that the item is in new, unworn and unmodified condition.
• Return Shipping instructions are provided upon an approved RMA, which must be fully complied with. Not following these instructions can lead to loss and/or damage, which LORO.CA takes no responsibility for, in the event that instructions are not followed
• LORO.CA reserves the right to refuse an unidentified incoming shipment and takes no responsibility for any delivery costs incurred, including the cost to return any products which are refused. Please be sure to only ship with an approved RMA and by following Shipping Instructions provided.